About Us:
At Novatech, we are a trusted Canadian leader in analytical instrumentation, specializing in cutting-edge technologies for the process industry. With a sharp focus on innovation and decades of expertise, we pride ourselves on delivering tailored solutions that meet our clients’ unique needs. Our commitment to precision and informed decision-making ensures that every system design is optimized for success, making us the partner of choice for analytical technology excellence.
A Day in the Life of a Novatecher:
From the start of each project to the finishing touches, we strive to be trusted experts and true partners to each one of our clients. Novatech is second-to-none when it comes to analytical solutions for gases and liquids, but our individuality truly shines through in the way we approach each challenge with professionalism, thoroughness, and an inventive spirit.
As our current Service Assistant prepares for her upcoming maternity leave, we are currently looking for a new Assistant to join our Technical Service team. The position would ideally be based out of our Sainte-Anne-de-Bellevue office.
Reporting to the National Service manager, the Service Assistant will have an impact in the following way:
Administrative:
- Managing incoming calls for the service department and directing them to the appropriate people.
- Managing customer and supplier correspondence for repairs (RMA) and updating information in the CRM / ERP system
- Supporting the service team with quotes and communication with customers and suppliers for all in-house and third-party repairs
- Supporting the team in the search for vendor information and keeping up-to-date information in the ERP and CRM systems
- Supporting the team in the creation of work orders, and in collaboration with service technicians, manage the preventive maintenance schedules.
- Managing and maintaining the various libraries, the documentation, the procedures and the inventory of supplies and parts
- Translating documents, procedures, and letters
- Writing professional correspondence in both English and French
- Support the Service Manager in any other administrative tasks as required
Shop support (SADB)
- Managing the schedule of verifications and calibrations of work tools
- Verify equipment received by customers
- Assigning calibrated gas detectors to technicians and sales when required
Our ideal candidate will have the following:
- Knowledge of CRM/ERP systems, particularly SAP business by design (asset)
- Independent, motivated to learn, adaptable to change
- Good decision making / problem solving skills
- Team player with a positive attitude
- Good organization and time management skills
- Proficiency in Microsoft Office Suite (Basic Excel)
What we are looking for:
- Post-secondary education in Office Administration and/or equivalent practical experience in an administrative assistant role
- At least 2 years of experience in a customer-facing role in a manufacturing company with ISO quality standards (asset)
- Strong written & verbal communication skills in English and French
In addition to having the opportunity to work with a team of experienced specialists and to take on stimulating challenges, Novatech offers you:
- Competitive Salary
- Employer-paid continuous training
- Annual reimbursement for fitness and wellness activities
- A hybrid work environment that nurtures a culture of recognition, celebrating both individual and team achievements.
As a member of our team, you will be surrounded by motivated and experienced experts who value strong personal relationships just as much as innovative thinking. Under our roof, integrating seamless technical solutions is just as important as integrating ourselves into the fabric of our clients’ companies. To learn more about us, visit our Website: https://novatech.ca/about-us/
Join our team of innovative thinkers by sending us your CV today: hr@novatech.ca
Bill 25: We respect the confidentiality of your personal information in accordance with Bill 25 (Quebec). Your information will not be used for other purposes or shared with third-party companies. However, by sending us your CV, you consent to your personal information being shared with members of the Novatech team involved in the recruitment process.
We thank all applicants but will only contact those selected.