Inside Sales Representative

Through innovating and offering customized analytical solutions to our customers, our company has become a leader in its field. National in scope, Novatech specializes in industrial analytical instrumentation. Due to sustained growth during the past several years, our team continues to expand. Providing excellent working conditions and competitive salaries, our ongoing goal is to provide an enhanced employee experience and great place to work.

Reporting to our Regional Inside Sales Manager and located in Calgary, AB the employee will also support our other Canadian offices. The position has the following key responsibilities:

Learn and enhance their understanding of our industry and marketplace
Coordinate between internal and external clients
Prepare quotations, bids, and estimates for customers efficiently
Receive and process customer orders and respond to order inquiries
Provide pricing, product availability and schedule information
Establish and maintain a high level of customer satisfaction and strong rapport with clients
Accurately and consistently record and update client information, documentation, call results, and opportunities in our CRM
Responsively contact customers by phone and email, and follow up with clients
Effectively demonstrate the ability to communicate our company values and services
Work collaboratively with their Manager and internal colleagues to identify opportunities for improvement and effectively meet client needs
Be able to successfully engage in balancing multiple tasks by implementing good time management, prioritization, and organizational skills
Any other relevant and related tasks


Industry and/or inside sales experience of 5 years
College diploma in relevant discipline
Strong written and verbal communication skills
Strong computer skills (SAP, Word, Excel, Outlook, etc.)
Independent, self-motivated to learn, adaptable to change
Friendly, energetic and outgoing, team player
Attention to detail, organized, autonomous
Positive attitude
Communications and time management skills
Job Types: Full-time, Permanent

COVID-19 considerations:
All our staff is working from home.

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