By innovating and offering customized business solutions to our customers, our company has become a leader in its field. Nationwide, Novatech specializes in industrial analytical instrumentation. Due to sustained growth during the past several years, our team continues to expand. We are currently seeking a Field Service Technician for our Ste-Anne-de-Bellevue office.
Reporting to the National Service Manager, the candidate will be responsible for the following:
- Calibration, maintenance, diagnostics and repair of analytical instruments on-site or at our Sainte-Anne de Bellevue office;
- Execution of preventive maintenance contracts;
- On-site start-up and commissioning service of Novatech analytical systems;
- Provide telephone support for clients;
- After-sales technical training for customers and partners ;
- Renewal and promotion of annual service contracts;
- Regular interaction with our suppliers’ service departments;
- Administration of service tasks such as submissions, work orders, service reports and RMAs via SAP by Design CRM / ERP system;
- Participation in the management of the service inventory;
Required Skills:
- Good mechanical skills
- Interest and aptitude for technical learning
- Customer service focus
- Ability to work independently and organize workload
- Ability to work under pressure and with potentially conflicting priorities
- Interested in analytical instrumentation
Profile required:
- A college diploma in industrial electronics, instrumentation and control of industrial processes or electrical engineering technology
- A minimum of 5 years experience in service or junior application considered exceptional
- Very good knowledge of French and English, both oral and written
- Knowledge of CRM / ERP systems, ideally SAP
- Computer skills (Outlook, Word, Excel, etc.)
- A valid driver’s license and car
Plus: Knowledge of analytical instrumentation and industrial service experience.
The work will be performed from our Sainte-Anne-de-Bellevue office and clients’ offices. Travel across Quebec, Eastern Ontario and occasionally elsewhere in Canada and the United States. Occasional trips are required for supplier training outside Canada.
In addition to having the opportunity to evolve within a team of experienced specialists and to take on stimulating challenges, Novatech offers you the following:
- Competitive salary
- Annual bonus program
- Group insurance plan paid 100% by the employer
- Employer-paid continuous training
- Retirement plan
- Annual reimbursement for fitness activities
Send your application to: allardj@novatech.ca