We are currently seeking a Field Service Technician. Reporting to the National Service Manager, the position will consist in maintaining and repairing the analytical instruments and installations at clients’ sites, and will include:

  • Calibration, maintenance, diagnostics, and repair of analytical instruments on-site or at our Mississauga office;
  • Execution of preventive maintenance contracts;
  • On-site start-up and commissioning service of Novatech analytical systems;
  • Provide telephone support for clients;
  • After-sales technical training for customers and partners;
  • Renewal and promotion of annual service contracts;
  • Regular interaction with our suppliers’ service departments;
  • Close collaboration with fellow technicians, and other internal colleagues in sales and project teams;
  • Administration of service tasks such as submissions, work orders, service reports, and RMAs via SAP by Design CRM / ERP system;
  • Participation in the management of the service inventory;
  • Travel across Ontario and occasionally elsewhere in Canada and the United States;
  • Occasional trips are required for supplier training outside Canada.
You have:
  • A college diploma in industrial electronics, instrumentation, and control of industrial processes, or electrical engineering technology
  • Ideally, a minimum 5 years of experience in service
  • Knowledge of analytical instrumentation and industrial service experience are assets
  • A valid driver’s license and car
  • Excellent command of English (spoken and written)
  • Knowledge of CRM / ERP systems, ideally SAP
  • Computer skills (Outlook, Word, Excel, etc.)
To be successful, you are:
  • Autonomous, organized, and motivated
  • Manual, hands on
  • Curious with interest and aptitudes for technical learning
  • Customer service focus
  • Able to work under pressure and with potentially conflicting priorities
  • Interested in analytical instrumentation
Novatech offers excellent working conditions and benefits:
  • Competitive Salary
  • Annual bonus program
  • Competitive Group Insurance
  • Pension plan
  • Wellness program
  • Paid trainings
About Novatech

 Through innovating and offering customized analytical solutions to our customers, our company has become a leader in its field. National in scope, Novatech specializes in industrial analytical instrumentation. Offering excellent working conditions and competitive salaries, our ongoing goal is to provide an enhanced employee experience and a great place to work.
If this challenge excites you and you believe that your expertise will be an added value to our organization, please send your resume to hr@novatech.ca


Thank you for taking the time to check us out and for applying! We will contact those selected.

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